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Privacy Policy

Protecting your data matters to us. Below you’ll find what data is processed when you visit this website, why it happens and what rights you have. The German version of this privacy policy is the legally binding one: Datenschutzerklärung (Deutsch)

1. Controller

Hotel Residenz Hössinger
Owner: Josef Hössinger
Dunkelsteinerstraße 13, 3110 Neidling, Austria
Phone: +43 2741 8122
Email: info@hoessinger-hotel.at
VAT ID: ATU19720504

We are not legally required to appoint a data protection officer. For any privacy-related question, please use the contact details above.

2. Hosting and server log files

This website is hosted by an external service provider: [hosting provider, company name and address to be added]. A data processing agreement under Art. 28 GDPR is in place.

When you access the website, our server automatically stores data in what are known as log files: the page requested, the date and time of access, the volume of data transferred, notification of successful retrieval, browser type and version, operating system, referrer URL and your IP address. This data is necessary for the technical operation, stability and security of the website.

Legal basis: Art. 6(1)(f) GDPR (legitimate interest in a secure and functioning website).

3. Cookies

This website sets no cookies for analytics, marketing or profiling purposes. No web analytics tools and no advertising pixels are embedded.

The following technically necessary cookies may be set:

  • Language selection (WPML): remembers whether you are viewing the German or the English version so your choice is kept as you navigate.
  • WordPress system cookies: only if you log in to the editorial area – not relevant to visitors of the website.

Legal basis: Art. 6(1)(f) GDPR and § 165(3) of the Austrian Telecommunications Act 2021 (technically necessary storage).

4. Contact via the forms

The forms on the Contact, Groups & Business and Weddings pages open your own email client with a prepared message. No data is stored on or transmitted to our server in the process – the message only leaves your device once you send it yourself from your email programme.

As soon as your email reaches us, we process the information it contains (name, email address, phone number where given, and the content of your enquiry) in order to answer it.

Legal basis: Art. 6(1)(b) GDPR (steps prior to or performance of a contract) or Art. 6(1)(f) GDPR (legitimate interest in responding to enquiries).

5. Enquiries by email and phone

If you call or write to us directly, we process your details solely in order to deal with your enquiry. We do not pass this data on without your consent.

6. Room bookings

The booking process at booking.hoessinger-hotel.at is operated by our booking system provider: [Seekda – full company name and address to be added]. When you click “Check availability”, you leave this website and move to the booking system, where that provider’s own privacy policy applies.

All we pass to the booking system are the search parameters you entered (arrival and departure date, number of adults, language). Personal data such as your name or payment details are only entered there, and only by you.

Legal basis: Art. 6(1)(b) GDPR.

7. Fonts (Google Fonts)

This website loads fonts via Google Fonts. When a page is opened, a connection is made to servers operated by Google (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) and your IP address is transmitted to Google. A transfer to the USA cannot be ruled out.

Legal basis: Art. 6(1)(f) GDPR (consistent presentation of the website). More information: policies.google.com/privacy

8. Links to external services

In a few places we link to external services – for example to Google Maps for directions, to our Google business profile and to our page on Booking.com. No maps, review widgets or social media content are embedded. Data is only transmitted to the respective provider once you click such a link. That provider’s privacy policy then applies.

9. Protection of the editorial area

To protect against unauthorised login attempts we use the plugin “Limit Login Attempts Reloaded”. It stores the IP addresses of failed login attempts in order to block automated attacks. Legal basis: Art. 6(1)(f) GDPR (IT security).

10. Recipients of your data

Your data is only shared with service providers we need in order to run the website and the hotel – in particular our hosting provider and the operator of the booking system. Data processing agreements are in place with these providers. Your data is not passed on for advertising purposes.

11. Storage period

We store personal data only for as long as it is needed for the respective purpose. Server log files are deleted automatically after a short period. Enquiries are kept until your request has been dealt with. Statutory retention periods – in particular under tax and commercial law – remain unaffected.

12. Your rights

You have the right to access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and to object to processing based on legitimate interests (Art. 21). Any consent you have given can be withdrawn at any time with effect for the future.

Just get in touch at info@hoessinger-hotel.at.

13. Right to lodge a complaint

If you believe that the processing of your data infringes data protection law, you can lodge a complaint with the Austrian Data Protection Authority:
Datenschutzbehörde, Barichgasse 40–42, 1030 Vienna, Austria, dsb@dsb.gv.at, www.dsb.gv.at

14. No automated decision-making

No automated decision-making, including profiling, takes place.

15. Changes

We will update this privacy policy whenever the features in use change – for example if contact forms are sent directly through our server in future, or if web analytics are introduced.

Last updated: August 2026